314231 ICT Customer Support Officer
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.
- Major group
- 3 Technicians and Trades Workers
- Unit group
- 3142 ICT Customer Support Officers
- Edition
- OSCA 2024
- Skill level
- Level 2
Should you use OSCA or ANZSCO?
OSCA 2024 is the current Australian occupation classification for storing, organising and reporting occupation information. Use this OSCA record for current Australian statistical and analytical classification work.
Some migration and administrative programs still specify ANZSCO 2022. Check the exact system named by the agency or form rather than replacing the code automatically.
Official ANZSCO correspondence
Role overview
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.
Use this page to confirm the official title, the parent unit group, the task list and the related ANZSIC industry context before using the occupation in classification, reporting or migration-adjacent workflows.
Occupation facts
- Skill level
- 2
- Major group
- 3 Technicians and Trades Workers
- Sub-major group
- 31 Building, Engineering, ICT and Scientific Technicians
- Minor group
- 314 ICT and Telecommunications Technicians and Support Officers
- Unit group
- 3142 ICT Customer Support Officers
Tasks
- Supports customers in resolving technical incidents with computer hardware and software
- Installs and deploys software to meet customer needs
- Diagnoses, troubleshoots and resolves connectivity issues
- Provides basic user training on computer hardware and software
Skill level guidance
Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.
How to use this occupation page
Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.
The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.
Related occupations
No linked items yet.
Industry context
- ANZSIC 7000 Computer System Design and Related Services 10 primary activities
- ANZSIC 8101 Technical and Vocational Education and Training 9 primary activities
- ANZSIC 4222 Computer and Computer Peripheral Retailing 7 primary activities
- ANZSIC 6962 Management Advice and Related Consulting Services 14 primary activities
Alternative titles
- ICT Help Desk Officer
- ICT Service Desk Analyst
In this section
- 314231ICT Customer Support Officer
Official source
- Official source
- ABS OSCA 2024 release and correspondence tables
- Last reviewed
- 2026-04-17
This site is an independent reference resource. It is not affiliated with, endorsed by, or connected to the ABS, ATO or any Australian Government agency.
Please verify critical classification decisions with the official authority before using them for tax, payroll, licensing, immigration or compliance work.