411232 Community Support Worker

Role overview

Facilitates and assists with the delivery of community development and education programs within a community to address issues, needs and problems associated with recreational, health, employment and other welfare matters.

Use this page to confirm the official title, the parent unit group, the task list and the related ANZSIC industry context before using the occupation in classification, reporting or migration-adjacent workflows.

Tasks

• Provides practical and emotional support to individuals and families, and referrals to available resources and emergency supplies, such as food vouchers
• Assesses individuals' and families' needs by planning, implementing and accessing relevant educational, training and support programs
• Assesses community needs and resources for health, welfare, housing, employment, training and other facilities and services
• Raises awareness in the community and advocates for groups of people that require additional assistance to establish community connectivity
• Educates individuals to gain life skills to enable independent living and informs them of available support resources
• Identifies and provides resolutions to immediate issues such as lack of housing, mental health crises and other health emergencies
• Assists individuals and families to be actively involved in their local community and engage in meaningful opportunities to promote healthy active living
• Coordinates mobile voluntary services such as emergency food response or delivery of food for community programs
• Provides individuals with transport to appointments, programs or recreational activities
• Supports individuals and families with recovery planning, goal setting and access to mental health services

Skill level guidance

Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.

How to use this occupation page

Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.

The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.

Alternative titles

• Community Service Coordinator
• Community Services Worker
• Community Worker