553131 Receptionist (General)

Role overview

Greets clients and visitors, and responds to personal, telephone, email and written enquiries and requests.

Use this page to confirm the official title, the parent unit group, the task list and the related ANZSIC industry context before using the occupation in classification, reporting or migration-adjacent workflows.

Tasks

• Greets and welcomes visitors, customers or clients, and directs them to the appropriate person or department
• Arranges and records details of appointments, including the management of changes, cancellations and rescheduling where necessary
• Receives, sorts and distributes incoming mail and packages
• Maintains and organises the reception desk and waiting areas
• Answers enquires and provides information on the goods, services and activities of the organisation
• Relays messages or information between staff and departments

Skill level guidance

Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.

How to use this occupation page

Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.

The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.

Alternative titles

No alternative titles are currently attached.