553231 Hotel or Motel Receptionist

Role overview

Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.

Use this page to confirm the official title, the parent unit group, the task list and the related ANZSIC industry context before using the occupation in classification, reporting or migration-adjacent workflows.

Tasks

• Welcomes guests and checks them in upon arrival
• Provides information to guests about hotel facilities, services and local attractions
• Handles guest enquiries and resolves any issues or complaints
• Takes and processes guest reservations and cancellations
• Handles cash and credit card transactions for guest payments
• Coordinates with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition
• Maintains guest records and updates information in the establishment's booking system

Skill level guidance

Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.

How to use this occupation page

Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.

The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.

Alternative titles

No alternative titles are currently attached.