631131 Sales Assistant (General)

Role overview

Sells goods and services such as food, clothing, hardware, household appliances, office supplies and cosmetics, in a retail or wholesale establishment.

Use this page to confirm the official title, the parent unit group, the task list and the related ANZSIC industry context before using the occupation in classification, reporting or migration-adjacent workflows.

Tasks

• Greets and assists customers in selecting and purchasing goods and services
• Provides information and advice on products to customers
• Processes sales transactions and handles payments, including the use of point of sale software
• Replenishes and maintains stock levels
• Handles customer enquiries, complaints and returns
• Upsells products and services
• Maintains a clean and tidy sales area

Skill level guidance

Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.

How to use this occupation page

Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.

The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.

Alternative titles

• Retail Sales Assistant