541111 Call or Contact Centre Team Leader
Use this page to review the legacy ANZSCO occupation title, hierarchy, alternative titles and current cross-reference context for Call or Contact Centre Team Leader. Related ANZSIC industry links are included to help compare the occupation with current business classification pages.
- Major group
- 5 Clerical and Administrative Workers
- Unit group
- 5411 Call or Contact Centre Workers
- Edition
- ANZSCO 2022
- Status
- Legacy
When is this ANZSCO code still relevant?
OSCA 2024 replaced ANZSCO as Australia's current occupation classification. Keep using this ANZSCO record when a migration list, assessment body, historical dataset or form explicitly requests ANZSCO.
Do not assume that an OSCA code can be substituted one-for-one. The official correspondence may be exact, partial, split or many-to-one, so open every linked OSCA record before changing systems.
Official OSCA correspondence
Role overview
Call or Contact Centre Team Leader is listed in the ANZSCO hierarchy as a legacy occupation record.
Use this page when a system, migration file, archive or historic occupation reference still points to ANZSCO rather than OSCA. The hierarchy, related occupations and industry context help confirm whether the legacy code still matches the intended role.
Occupation facts
- Skill level
- 3
- Major group
- 5 Clerical and Administrative Workers
- Sub-major group
- 54 Inquiry Clerks and Receptionists
- Minor group
- 541 Call or Contact Centre Information Clerks
- Unit group
- 5411 Call or Contact Centre Workers
Alternative titles
- Call Centre Supervisor
- Contact Centre Supervisor
Practical guidance
This page is mainly for migration and legacy reference work. If you are building a new Australian occupation reference or updating current classifications, OSCA should be the first choice.
How to use this legacy code
Start with the official ANZSCO title and parent unit group. If the job title is broad or the role has changed over time, compare the related occupations and then check the current OSCA equivalent in the surrounding site navigation.
Use the ANZSIC links when you also need to confirm the business or industry context attached to the occupation.
Related occupations
Industry context
Specialisations
- Call or Contact Centre Coach
- Call or Contact Centre Workforce Planner
Compare before choosing
Compare ANZSCO 541111 with related occupations
Use the official role wording and title variants to distinguish this legacy ANZSCO occupation from nearby records in the same unit group.
| Comparison point | Current code541111 Call or Contact Centre Team Leader | 541112 Call or Contact Centre Operator |
|---|---|---|
| Skill level | Skill Level 3 | Skill Level 4 |
| Alternative titles |
| Not stated |
Comparison uses occupation definitions, skill levels, tasks and title variants from the ABS ANZSCO data files.
In this section
- 541111Call or Contact Centre Team Leader
- 541112Call or Contact Centre Operator
Official source
- Official source
- ABS OSCA-ANZSCO correspondence tables
- Last reviewed
- 2026-04-17
This site is an independent reference resource. It is not affiliated with, endorsed by, or connected to the ABS, ATO or any Australian Government agency.
Please verify critical classification decisions with the official authority before using them for tax, payroll, licensing, immigration or compliance work.