OSCA occupation

113231 ICT Operations Manager

Oversees daily operations of ICT systems and infrastructure in an organisation. Ensures the availability and reliability of servers, networks, hardware and software systems, optimises performance, and coordinates ICT maintenance and upgrades.

Major group: 1 Managers
Unit group: 1132 ICT Managers
Edition: OSCA 2024
Skill level: Level 1

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OSCA 2024 is the current Australian occupation classification for storing, organising and reporting occupation information. Use this OSCA record for current Australian statistical and analytical classification work.

Some migration and administrative programs still specify ANZSCO 2022. Check the exact system named by the agency or form rather than replacing the code automatically.

Check the current ABS guidance on OSCA and ANZSCO use

Official ANZSCO correspondence

ANZSCO 135199 ICT Managers nec Partial correspondence in the ABS table

Role overview

Use this page to confirm the official title, the parent unit group, the task list and the related ANZSIC industry context before using the occupation in classification, reporting or migration-adjacent workflows.

Occupation facts

Skill level: 1
Major group: 1 Managers
Sub-major group: 11 Business Administration and Promotion, and ICT Managers
Minor group: 113 Chief Information Officers and ICT Managers
Unit group: 1132 ICT Managers

Tasks

Oversees the design, implementation and maintenance of ICT infrastructure to ensure optimal performance and reliability
Develops and enforces ICT policies, procedures and standards for efficient operations
Monitors and analyses system performance, and recommends and implements enhancements as required
Implements disaster recovery and business continuity plans to ensure that critical ICT systems can be quickly restored in case of a disaster or system failure

Skill level guidance

Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.

How to use this occupation page

Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.

The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.

Related occupations

Industry context

Alternative titles

Application Support Manager
ICT Support Manager

Compare before choosing

Compare OSCA 113231 with related occupations

Compare roles in the same OSCA unit group by their official definition, skill level, tasks and recognised alternative titles.

Comparison point	Current code113231 ICT Operations Manager	113232 ICT Project Manager	113233 ICT Service Delivery Manager
Official role definition	Oversees daily operations of ICT systems and infrastructure in an organisation. Ensures the availability and reliability of servers, networks, hardware and software systems, optimises performance, and coordinates ICT maintenance and upgrades.	Plans, organises, directs, controls and coordinates quality accredited ICT projects. Accountable for day-to-day operations of resourcing, scheduling, prioritisation and task coordination, and meeting project milestones, objectives and deliverables within agreed timeframes and budgets.	Manages and coordinates the effective delivery of ICT services within an organisation in accordance with predefined service level agreements.
Skill level	Skill Level 1	Skill Level 1	Skill Level 1
Key tasks	Oversees the design, implementation and maintenance of ICT infrastructure to ensure optimal performance and reliability Develops and enforces ICT policies, procedures and standards for efficient operations Monitors and analyses system performance, and recommends and implements enhancements as required Implements disaster recovery and business continuity plans to ensure that critical ICT systems can be quickly restored in case of a disaster or system failure	Manages the entire lifecycle of ICT projects, including initiation, planning, execution, monitoring and closure Manages the selection, implementation and integration of new technology solutions into ICT projects Creates detailed project plans to outline deliverables, timelines, resource allocation and budgeting specific to ICT projects Identifies, analyses and manages risks associated with ICT projects to ensure smooth execution and delivery	Manages end-to-end ICT service delivery, ensuring adherence to agreed service levels and customer satisfaction Develops and oversees an effective communication infrastructure for incident management response and resolution Monitors service metrics to ensure performance and quality standards May manage relationships with external vendors, negotiate contracts and monitor services
Alternative titles	Application Support Manager ICT Support Manager	ICT Program Manager	ICT Service Manager ICT Service Owner

Comparison uses occupation definitions, skill levels, tasks and title variants from the ABS OSCA data files.

In this section

Official source

Official source: ABS OSCA 2024 release and correspondence tables
Last reviewed: 2026-04-17

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