OSCA occupation

272232 ICT Support Engineer

Develops support procedures and strategies for systems, networks, operating systems and applications development. Solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

Major group: 2 Professionals
Unit group: 2722 ICT Quality Engineers and Test Analysts
Edition: OSCA 2024
Skill level: Level 1

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OSCA 2024 is the current Australian occupation classification for storing, organising and reporting occupation information. Use this OSCA record for current Australian statistical and analytical classification work.

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Official ANZSCO correspondence

ANZSCO 263212 ICT Support Engineer Exact correspondence in the ABS table

Role overview

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Occupation facts

Skill level: 1
Major group: 2 Professionals
Sub-major group: 27 ICT Professionals
Minor group: 272 ICT Network and Testing Professionals
Unit group: 2722 ICT Quality Engineers and Test Analysts

Tasks

Diagnoses and resolves technical problems related to hardware, software, networks and systems
Prioritises and triages incoming incidents and service requests to ensure timely response and escalation
Diagnoses functionality errors and faults in systems and programming code to ensure systems perform to specification
Develops, conducts and provides technical guidance and training in application software and operational procedures
Performs system reviews and assessments, and recommends hardware and software strategies and directions

Skill level guidance

Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.

How to use this occupation page

Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.

The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.

Related occupations

Industry context

Alternative titles

Support Analyst

Compare before choosing

Compare OSCA 272232 with related occupations

Compare roles in the same OSCA unit group by their official definition, skill level, tasks and recognised alternative titles.

Comparison point	Current code272232 ICT Support Engineer	272231 ICT Quality Assurance Engineer	272233 ICT Test Analyst
Official role definition	Develops support procedures and strategies for systems, networks, operating systems and applications development. Solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.	Creates, maintains and manages technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of computer systems and environments. Audits systems to ensure compliance with accredited internal and external industry quality standards and regulations.	Specifies, develops and executes test plans and test scripts, produces test cases, carries out testing using various techniques, and documents the results of tests in defect reports and related documentation. Uses automated test software applications to test the behaviour, functionality and integrity of ICT software and systems.
Skill level	Skill Level 1	Skill Level 1	Skill Level 1
Key tasks	Diagnoses and resolves technical problems related to hardware, software, networks and systems Prioritises and triages incoming incidents and service requests to ensure timely response and escalation Diagnoses functionality errors and faults in systems and programming code to ensure systems perform to specification Develops, conducts and provides technical guidance and training in application software and operational procedures	Develops and implements quality assurance plans, policies, standards and procedures for ICT systems, software and environments Conducts ICT system audits and assessments to identify non-compliance with quality assurance standards, regulatory requirements and accreditation standards Creates and oversees manual and automated tests of software and systems Develops corrective actions and improvement plans to address quality issues or non-compliance	Tests, identifies and diagnoses functionality errors and faults in software and/or systems Defines user acceptance scenarios based on business requirements Develops test plans outlining strategy, scope, resources and timelines for testing software and/or systems Develops test cases describing the input, execution conditions and expected output of systems to examine functionality
Alternative titles	Support Analyst	Quality Analyst (ICT) Quality Manager (ICT) Quality Specialist (ICT)	Not stated

Comparison uses occupation definitions, skill levels, tasks and title variants from the ABS OSCA data files.

In this section

Official source

Official source: ABS OSCA 2024 release and correspondence tables
Last reviewed: 2026-04-17

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