Important: This page is an independent reference summary. Verify classification decisions against the official ABS source before using them for tax, licensing, immigration or compliance purposes.

Role overview

ICT Business Analysts in Australia work at the intersection of business needs and information technology solutions. They act as liaisons between stakeholders—including business users, management, and technical teams—to understand, analyse, and document requirements for ICT systems and software. Their primary function is to translate business problems and opportunities into detailed specifications that guide development teams in creating effective technological solutions.

This occupation is classified within the Professionals major group, specifically under ICT Professionals, reflecting the specialised knowledge required. ICT Business Analysts work across various Australian industries, helping organisations improve processes, implement new systems, and leverage technology for business advantage. The role requires strong analytical, communication, and problem-solving skills to ensure that delivered solutions meet actual business needs.

Key tasks in practice

ICT Business Analysts perform a range of activities to bridge business and technology domains:

  • Engaging with stakeholders through interviews, workshops, and meetings to gather comprehensive business, technical, and functional requirements for projects.
  • Analysing data and business processes to identify trends, inefficiencies, and opportunities for improvement through ICT solutions.
  • Creating visual representations of business processes and systems using techniques like business process modelling to facilitate understanding.
  • Assessing potential risks associated with ICT initiatives and developing strategies to mitigate these risks.
  • Producing detailed documentation including functional specifications, use cases, and workflow diagrams to clearly communicate requirements to development teams.
  • Developing and delivering training programs for end-users and providing ongoing support to ensure effective adoption of new systems.

Skill level explanation

The Skill Level 1 classification indicates that ICT Business Analyst is a professional occupation in Australia. This level typically requires a bachelor's degree or higher qualification in fields such as information technology, computer science, business administration, or information systems. Some positions may accept extensive relevant experience in lieu of formal qualifications.

Skill Level 1 occupations involve performing complex tasks requiring specialised knowledge, often obtained through prolonged study and experience. ICT Business Analysts are expected to exercise judgement and discretion in solving problems, managing projects, and making recommendations that affect business operations and technology implementations.

Industry context

ICT Business Analysts work across diverse industries in Australia, reflecting the universal need for technology solutions in modern business environments. According to ANZSIC industry classifications, they are commonly employed in Professional, Scientific and Technical Services (ANZSIC 7000), which includes management, scientific, and technical consulting services.

They are also frequently found in Computer System Design and Related Services (ANZSIC 8024), where they help develop custom software solutions for clients. Other significant employment sectors include Public Administration (ANZSIC 2811) and Higher Education (ANZSIC 3109), where they contribute to improving public services and educational technology infrastructure respectively.